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FAQ

Shenzhen SUNSKY Technology Limited

FAQ

All items we list on this website are brand new and original with sealed box.
   We accept EMS, UPS, FEDEX, TNT, DHL and we ship to worldwide.

   1 Years International Warranty On Our Products 
   Do you have a guarantee or warranty?
 Our company chooses products to sell based on their high quality designs and proven hardware reliability. So the quality is guaranteed. We check all your orders during the packing stage to make sure it.
 
   Instructions For Returning Faulty Goods
 
   What can I do if a product I got from our company has a defect? Before returning goods, please contact us first to discuss the issues you came across. We are able to sort out over 90% problems by offering technical support.
 

  Where Is My Order? 
  Do I need to check on the status of  the electronics order? If you have made an order online and completed payment, you can check on your order status by opening a ticket using this help system, quoting  your order number .
 
  Taxes on Imported Goods - PLEASE READ BEFORE ORDERING
 
  Do I have to pay taxes? How much will the import tax be? What about customs duties? Do you deliver duty paid? We don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost. 
  
     
  Overseas Representatives
 
  Do you have a shop or representative office in my country? No. There are no branch companies or overseas offices or sole-suppliers of our company .  Hongfa is an online wholesale shop. We do not operate any stores, and anyone can register to buy wholesale from us.
 
   
  Can I Pay By Credit Card?
 
  Can I pay for my order by Credit Card? No problem ,you can use a credit card. and We accept payment for orders by Western Union or Bank Wire Transfer. 
 
   
  Do I Have To Pay VAT / Sales Tax?
 
  Do I have to pay VAT or any other form of sales tax on products bought through Hongfa? We do not add any additional charges or taxes in China. What you see on the invoice summary on the final checkout screen is what you have to pay to  Hongfa.
 
 
  Can I Get My Own Brand Put On These Products?
 
  Can I label / brand these items with my own choice of logo? If you are interested in labelling or branding at source in China, please make a detailed enquiry quoting the item code, projected order volume, and as much detail about what type of label.
 
 
  Are Products Guaranteed / Is There A Warranty?
 
  What is the Warranty on  Hongfa products? Any factories that supply Hongfa with products have been evaluated by us and will have consistent high quality and adequate stock to supply small, medium, and large order quantities.
 
 
 
   What Products Are Good To Buy?
 
  What products should I buy? Make a recommendation for me! Everything on Hongfa is recommended! We can't really recommend any particular category or product unless we know more about your business. You are welcome to open a support ticket .
 
  Do You Include The Power Adapter For [country]?
 
  I am in [XYZ country] - how do I know the power adapter / charger will work?We check the destination for every order, and put in plug adapters for free if the socket type does not match.
 
 
  Payment Methods Accepted
 
  How can I pay for goods bought at Hongfa? We can accept payment by Credit Card through Western Union  or by Bank Transfer.
 
  Cash On Delivery?
 
  Can I pay COD - cash on delivery? Sorry, you have to pay in full, in advance, by bank transfer or Western Union. 
 
   
 Hongfa Ships Worldwide
 
  What countries does  Hongfa deliver to? We can deliver orders to any country . Goods are sent from China by courier, and delivered to your door (home or company address). Wherever you are in the world.You can pick out at your home .
 

  Bank Transfer Fees 
  - Is paying by bank transfer free of additional fees? They won't charge you any extra fees for paying by bank transfer. However, banks usually charge something for bank-to-bank transfers. You may have to pay a fee when the money is sent out .
 
  Product Reviews
 
   How can I write and submit a product review? After you buy an item, it would be great if you could let other users know what you thought about it. At the bottom of each individual product page, fill in the form under Write a review .

Catalogue / Price List 
  Can you send me a catalogue? Sorry, we do not have a paper or database catalogue. We are adding new products daily, and constantly updating product descriptions and discount prices.The only way to search or browse  Hongfa products is browsing our website.
 
  
  How to CANCEL an Order
 
  Please cancel my order which I placed by mistake! I placed an order, but I've changed my mind. Close the order! There's a payment problem and now I can't send the money. How can I cancel the order?  - CANCELLATION BEFORE PAYMENT if you have not  paid.

 

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User Comment

Anonymous user: Given Score ( 2016-09-19 09:49:30 )
How long have you been online?? And in business
Administrator
our company has been established for 7 years, but we just start our business online
Anonymous user: Given Score ( 2016-06-03 23:08:05 )
HI, CAN I VISIT AND PAY YOU IN SHENGEN,CHINA AND IF YOU LIKE DELIVER TO ME OR SEND TO MY ADDRESS.
Administrator

welcome to China, also vistis our company, we will sent some one to pick you up at the airport, we are only 15 minutes aways from Beijing Capital International Airport here is
our address: #14 Fuxing Road, Haidian District, Beijing Digital Building, Beijing, China
Anonymous user: Given Score ( 2016-06-03 23:07:59 )
HI, CAN I VISIT AND PAY YOU IN SHENGEN,CHINA AND IF YOU LIKE DELIVER TO ME OR SEND TO MY ADDRESS.
Administrator

welcome to China, also vistis our company, we will sent some one to pick you up at the airport, we are only 15 minutes aways from Beijing Capital International Airport here is
our address: #14 Fuxing Road, Haidian District, Beijing Digital Building, Beijing, China
Semsaloma: Given Score ( 2016-03-17 01:27:06 )
Hii...can i make dropshipping of products shown..
Administrator
thanks for your inquiry, that's great if you can be our drop shipper, if so you can help us find clients, we can sent items directly to your clients without appearing our company's information
John13: Given Score ( 2015-10-21 18:35:47 )

I buy and pay when it reaches my mobile home ;
Administrator
sorry, our rule is you need to pay full amount in advance
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Address:#14 Fuxing Road, Haidian District, Beijing Digital Building
Tel: 008618336628044 E-mail: wwwoemele@126.com
MSN wwwoemele@126.com