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Return & Refund Policy

Shenzhen SUNSKY Technology Limited

 

All our products we put in oemele have best quality, perfect appearance, effective function and international warranty. There are some defective products which may happen owing to the failure of our staffs or others. Here we promise to help you solve the problems for you. When you have found the problems during the 3 months since you receive it, and the faults occur due to a quality issue rather than your own breakage or misuse, we will accept the changing of the product. Also within 14 working days you may request refunding after receiving your goods. The most important is that our company provides free reparation for normal problems in 1-3 years. You can contact our staffs by email. Also we will attach the contact information for reparation services to the package. Please kindly keep the invoice for service verification. When we receive your authorized return, we will repair the product and send it back to you for free. Repairing may involve changing parts, for example a faulty screen. In general you will receive the same valued product. If you say repair is impossible, we can trust you and replace a new one to you after we receive the damaged product.

 

When you want to change your damaged product, please pay attention to the following notes:

 

1. If merchandise is defective we will supply you with a replacement and refunds or credits. 

2. If the exact item is not available, we will substitute the item with a similar item of equal or greater value. 

3. Defective item or content discrepancies must be reported within 7 days of delivery. 

4. Returns must have all original packaging and accessories. Item must be shipped back in new condition and properly packed. 

5. RMA number is required for all returns. 

6. Buyer is responsible for return shipping costs and insurance. 

7. Units returned and found not to be defective will be returned at the buyers expense.

If you have any questions please kindly contact our online service representative for instructions. We will do our best to deal with your enquiries promptly and helpfully.

 

 

 

About products:

 

 

 

1. How come that the price is so much cheaper than the normal Apple or Nokia store price?

 

We provide the bottom prices to our customers. First, Affected by the financial crisis, we have to withdraw funds from circulation as soon as possible to get rid of difficult position. we have to do this, because we are in urgent need of cash. And our staff need to survive and we have to pay salaries for them. So we have no choice but to sell below the purchase price. Second, the people lived in China can get a good motorcycle in the about 1000 USD . You can buy the cheap and fine goods in China.

 

 

 

2. Are they new or second hand products?

 

All products on our site are all brand new in unopened boxes from the original manufactory and have worldwide warranty and guarantee. There is no second-hand, no refurbished, no fake, no replicas . So you can get the new motorcycle in our site.

 

 

 

3. What way do you ship products, to Belgium in particular (means of transportation, delay,price,...)?

 

Shipping Methods: DHL, UPS, FEDEX, TNT, and EMS all provide courier solutions for our company . You can choose the one you believe in The shippment price is 158 USD. We will send your goods to your door in 5-7days.

 

 

 

4. Do these products meet the European standards?

 

Yes, We have different version to suit different areas . If you dont tell us,we will check your order information and then according to your countrys standard to send the products,including voltage and system,format. And if you have special requirements, when you order the item,you can write it in the Special Instructions or Order Comments.

 

 

 

5. Are they delivered with the Apple or Nokia certificate of conformity requested for registration in the country to which they are shipped?

 

Yes,we will send the goods with the Apple or Nokia certificate of conformity requested for registration in the country to you . They will put in the package, you can receive them when you get your goods.

 

  

 

6. What about customs import duty taxes?

 

In order to help you evade the tax,When we send the product to you , we will write it as the promotional. We have many successful experiences helping our customers save money. So dont worry.

 

 

 

7. What about the Apple or Nokia guarantee?

 

We can send the motorcycle attached to the certificate of international guarantee . You can repair the motorcycle in the local.

 

When you have found the problems during the 3 months since you receive it, and the faults  occured due to a quality issue rather than your own breakage or misuse, we will accept the changing of the product. Also you may request refunding within 14 working days. our company provide free reparation for normal problems in 1-3 years. You can contact our staffs by email.

 

 

 

8. Could you please give me the contact details of some of your european customers, so that I could get their feedback (in addition to the ones on your website).

 

I am really sorry that we can not give their information to you . Our website is responsible. We protect our customers privacy according to the User Agreement. Without the permission of the customer, we wont reveal any private information of our customers. Likewise, if someone wants to get your personal information, we will not tell them either

 

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User Comment

Anonymous user: Given Score ( 2016-02-13 05:41:29 )
If your product stuck in custom duty then who will responsible for that.
Administrator
if anything unexpected happen during shipping, we will be responsible
Anonymous user: Given Score ( 2015-08-26 12:02:05 )
Under Australian consumer protection laws, if the product I buy is faulty, YOU have to pay for the return shipping costs, not me. Is this acceptable to you if I purchase an Iphone from you?.
Administrator
yes, We have return and refund policy, our company has international check and register in the bank, the bank has all the information of our company.and after you get the product, you have 30 days to check and use ,if you don not satisfy, we can return your money.
haiderhussain123: Given Score ( 2014-12-21 07:16:53 )
AWESOME WEBSITE BUT I NEED YOU TO ACCEPT PAYMENT VIA PAYPAL THIS TIME BECAUSE I DONT HAVE ENOUGH MONEY YET
Administrator
You can pay via bank transfer or western union,and then give me you name, address, telephone number. We will send you package out as soon as we check your payment, after that we give you a tracking number at once, then you can check online.
haiderhussain123: Given Score ( 2014-12-21 07:16:02 )
I am a first buyer plz can I pay via paypal this time
Administrator
Yes, you can also pay for orders with credit card through Paypal, If you are our old customers or the FIVE STAR MEMBER of our company(having purchased more than 2000 USD or with some credit in our site), you can use PAYPAL.
hazzam91: Given Score ( 2014-11-24 13:26:47 )
If I buy a iphone. With your warranty will it work in apple shops around the world.
Administrator
Let's say APPLE iPHONE 6 GOLD and SILVER 4.7" 16GB for example, our mobile phones are all original and brand new, we have the invoice and maintaining card, if the APPLE iPHONE 6 GOLD and SILVER 4.7" 16GB appears any quality problems in a year or two, you can refund or maintain it in the Apple store in your location, and we are sure about that when items arrive you,you will be satisfied with our good quality and warranty also.
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